Effective Date: [20/07/2026]

Thank you for shopping with Alpha core fitness. We strive to provide quality products and a smooth shopping experience. Please read our Refund & Return Policy carefully before placing an order.

1. Applicability

This Refund & Return Policy applies to all purchases made through [Your Store Name] and is applicable only to orders shipped within India.

By placing an order, you agree to the terms of this policy.

2. Return Eligibility

We accept return requests within 7–15 days from the date of delivery, depending on the product category.

Returns may be accepted under the following circumstances:

 

• The product was received damaged or defective.

• You received the wrong product.

• The product has a size or fit issue (where applicable).

• You changed your mind, subject to the product meeting the return conditions below.

To qualify for a return, the item must:

 

• Be unused and in its original condition.

• Be returned with original packaging, tags, manuals, accessories, and invoice.

• Not show signs of misuse, damage, or alteration by the customer.

• Meet any product-specific return conditions mentioned on the product page.

3. Non-Returnable Products

Some products are not eligible for return. These may include:

 

• Products specifically marked as “Non-Returnable.”

• Personalized or customized products.

• Hygiene or personal care products once opened.

• Perishable goods.

• Products damaged due to customer misuse.

• Any other products specifically identified as non-returnable on their product page.

Please check the product description before placing your order.

4. Replacement Policy

We do not offer refunds.

Eligible returns will be resolved through a replacement only, subject to product availability and successful inspection.

If the same product is unavailable, we reserve the right to provide:

 

• A similar replacement of equal value, or

• Store credit or another mutually agreed resolution, where applicable.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product:

 

• Contact us within 48 hours of delivery.

• Provide your order number.

• Share clear photographs of the product and packaging.

• If requested, provide an unboxing video to help verify transit damage.

After verification, we will arrange a replacement at no additional cost.

6. Size or Fit Issues

Where size exchanges are offered, replacement requests must be made within the applicable return window.

Products must be:

 

• Unused

• Unwashed

• In original packaging

• With all tags intact

Replacement is subject to stock availability.

7. Return Shipping

Responsibility for return shipping depends on the reason for the return.

We will bear the return shipping cost if:

 

• The wrong product was delivered.

• The product is defective.

• The product arrived damaged.

The customer is responsible for return shipping if:

 

• Returning due to change of mind.

• Returning due to size or fit issues, unless otherwise stated.

8. Replacement Processing Time

Once the returned product is received and passes inspection:

 

• Inspection may take 1–2 business days.

• Approved replacements are processed within 3–5 business days.

• Delivery timelines depend on the destination and courier partner.

9. Order Cancellation

Orders may be cancelled only before they have been shipped.

Once an order has been dispatched, it cannot be cancelled and will instead be governed by this Refund & Return Policy.

10. Sale and Promotional Items

Products purchased during sales, clearance events, or promotional campaigns may have different return conditions.

Where applicable, these conditions will be displayed on the relevant product page.

11. Warranty Claims

If a product is covered by a manufacturer’s warranty, warranty claims may need to be made directly with the manufacturer unless otherwise specified.

Warranty terms vary by product.

12. Fraud Prevention

To protect both customers and our business, we reserve the right to:

 

• Reject fraudulent or abusive return requests.

• Request additional verification before approving a replacement.

• Refuse replacements where returned products fail inspection.

• Limit or refuse repeated return requests that indicate misuse of the policy.

13. Compliance with Indian Law

This policy is intended to comply with applicable Indian consumer protection and e-commerce laws. Nothing in this policy limits any statutory rights available to consumers under applicable law.

14. Contact Us

To request a return or replacement, please contact us with:

 

• Order Number

• Product Name

• Reason for the request

• Photos of the product and packaging

• Unboxing video (if available and requested)

Email: [support@example.com]

WhatsApp: 6382929738

Business Address: Thoothukudi

We aim to respond to all return requests within 1–2 business days.